Indian Academy of Pediatrics (IAP) and its dIAP program facilitate the creation of a national specialist advice system to enhance specialist capacities and improve access to specialized care at primary healthcare facilities.
The System Participants consist of India’s leading eGovernance institution as the technology services provider – NSDL e-Governance Infrastructure Limited (now Protean eGov Technologies Limited); A System and Medical Services Operator contracted by Protean eGov to support Specialists/counsellors and Doctors – Inditech Technology Services Pvt Ltd); Doctors including Specialists/counsellors who use the System to connect and share information with each other; and Patients who receive advice from doctors.
IAP or dIAP are not services providers to anyone on the System and are not liable directly or indirectly for any service provided by any System Participants.
Doctors and Specialists/counsellors are liable for the advice they have given to patients, either directly to the Patient or via another Doctor.
If a Doctor is taking advice from a Specialist/counsellor for one of their patients, the Doctor is liable for providing accurate case information to the Specialist/counsellor. Specialists/counsellors shall not be responsible for inaccurate or wrong advice given based on incorrect case information given to them by the Doctor.
If a Doctor is taking advice from a Specialist/counsellor for one of their Patients, the Specialist/counsellor is liable for the advice provided by the Specialist/counsellor and must ask for case history/information from the Doctor and write a prescription based on the information provided.
In case a Doctor is taking advice from a Specialist/counsellor for one of their Patients, the Specialist/counsellor is advised to share their prescription and the case information (documents, images, call recordings, etc.) provided by the Doctor via the sharing/uploading facility provided by the NSDL system. The System will maintain the record, ensuring medico-legal protection in the form of such recorded evidence, which is admissible in a court of law.
In case a Doctor is taking advice from a Specialist/counsellor for one of their Patients, the Specialist/counsellor can choose to provide advice to the Doctor for local investigations or local treatment. The Specialists/counsellors can also choose to inform the Doctor that the case must be referred to themselves (the Specialist/counsellor) because local care under specialist advice is not recommended for that specific case.
If the specialist/counsellor is directly advising the patient, the specialist/counsellor is liable for the advice/prescription.
Specialists/counsellor must provide advice only when the System confirms to them that the System has received an order along with the applicable consultation fee. The System Operator is liable to ensure that the applicable consultation fee is paid to the Specialist/counsellor after the consultation is completed.
Neither NSDL nor the System Operator shall recommend or promote the services of any specific Specialist/counsellor to any Doctor. Specialist/counsellor lists accessible to the Doctor on the System shall follow the rules of listing, which shall be transparently made available to all stakeholders on request.
The Specialists/counsellor and Doctors on the System agree to follow ethical and legally permissible practices.
These Terms and Conditions are subject to change from time to time. The System Operator shall make any modifications available for acceptance to all stakeholders before the said stakeholders offer any service or consume any service on the System.